Global Summit on CX Transformation

27 — 28 March, 2025 Amsterdam

Register now

Key facts

Date: 27 — 28 March, 2025

Place: Amsterdam

Register now

Conference Overview

Dear CX Experts and Enthusiasts,

Join us for our inaugural Cross-Industry Summit on Customer Experience Transformation, a pioneering event focused on the future of customer experience. Over two action-packed days, immerse yourself in a series of inspiring case studies, insightful expert talks, and dynamic panel and roundtable discussions—all designed to elevate your expertise and understanding of CX to unprecedented levels.

 

What to Expect:

Inspiring Case Studies: Dive into real-world examples that showcase successful CX transformation journeys.

Expert Talks: Gain insights from industry leaders and visionaries who are at the forefront of digital and customer experience innovation.

Panel and Roundtable Discussions: Participate in thought-provoking discussions that will challenge your perspectives and inspire new strategies.

Networking Opportunities: Build your own ecosystem of experts and peers, fostering connections that will last beyond the summit.

We are committed to providing you with the best platform to network among industry leaders, exchange ideas, and form valuable connections. This summit is your opportunity to not only learn from the best but also to contribute your own expertise to a collaborative and forward-thinking community.

We are excited to have you with us as we embark on this journey of CX transformation.

Key topics

  • D2C Revolution: Transforming Customer Experience for Global Giants
  • Omnichannel Mastery: Personalising Customer Experiences Across Every Touchpoint
  • Securing Personalisation: Navigating Data Privacy in the Age of CX
  • Scaling Personalisation: Leveraging AI and Data Analytics for Consistent Customer Experiences
  • Journey to Excellence: Mapping Customer Experiences for Continuous Improvement
  • Tech Fusion: Integrating AI, Machine Learning, and IoT into CX Strategies
  • Empowering Excellence: Training and Engaging Employees to Elevate CX
  • CX Metrics Unveiled: Measuring Impact and Maximising Results
  • Exceeding Expectations: Mastering Innovation and Agility in CX
  • Turning Feedback into Action: Transforming Insights into CX Success
  • Adapting CX Strategies in a Shifting Landscape
  • Crafting a Global CX Strategy: Adapting to Diverse Markets
  • Is GenAI the Missing Piece to a Connected CX
  • Regulations: Understand regulatory constraints on CX

Who should attend

CEOs, Vice Presidents, Directors, Managers, Department Heads, and industry Leaders, specialising in:

 

Target audience

  • Retail and E-Commerce
  • Banking and Financial Services
  • Healthcare and Pharmaceuticals
  • Telecommunications
  • Automotive
  • Travel and Hospitality
  • Technology and Software
  • Consumer Goods and FMCG
  • Utilities and Energy
  • Media and Entertainment
  • Real Estate
  • Logistics and Supply Chain
  • Public Sector and Government Services

Conference Tickets

For any enquiry on regards to special offers & group discounts please contact us directly at: info@globalbsg.com

€1999

Solution Provider Register now

€1699

Delegate Package Register now

€699

Online Documentation Register now

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